Your customer and associate retention is high priority, and understanding cultural differences as well as business aspects such as postal delivery, credit reporting, and invoice billing procedures is key to maintaining those relationships.
While we do utilize a number of resources, many of which are available online, when attempting to skip-trace, locate assets, or to determine if a business is active, often there is need to involve our local affiliates and associations.
We have aligned ourselves with international and local organizations, publications, and trade groups that provide information and understanding for the countries and regions represented in our clients’ businesses.
We also designate a second customer service representative to each international client who will reside locally for the highest level of client and business-to-business communication and operation overseas, with our entire international team visiting when permitted.
We continually train and educate our entire team with changes affecting our international client base and know adaptability, flexibility, patience and determination are critical.