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D&S Global Solutions

Telecommunication

We understand the need to effectively return accounts to a current status while retaining your customers. As such, we constantly work to maintain and improve our high standards of courteous, professional recovery techniques by utilizing our cutting-edge technology.

Digital Recording Technology

We digitally records every call made between our staff and your customers, providing a reliable resource for auditing and training.

Call Library

We also have an extensive library of recorded calls. Chosen calls are listened to, critiqued, documented, and then categorized and moved to the D&S. Call Library for future use.

Modern Telephone Networks

Telephones are now software, and we leverage that.

  • We utilize leading-edge cloud-based telephone services such as Twilio.com to provide best-in-class service.
  • Tight coupling between telephone services and our proprietary Dragon workcard allows for a seamless workflow from phone to data and back.
  • Every project has available custom inbound DIDs or toll-free numbers in over 40 countries!
  • Be it voicemessage blasting, reverse IVR, blending calling, or inbound/outbound only, we can tailor a campaign to fit your project.

 

See Our Solutions

"Our dedication to client service is paramount."

Lonnie Larson, CEO, D&S Global Solutions