We understand the need to effectively return accounts to a current status while retaining your customers. As such, we constantly work to maintain and improve our high standards of courteous, professional recovery techniques by utilizing our cutting-edge technology.
Digital Recording Technology
We digitally records every call made between our staff and your customers, providing a reliable resource for auditing and training.
We also have an extensive library of recorded calls. Chosen calls are listened to, critiqued, documented, and then categorized and moved to the D&S. Call Library for future use.
Modern Telephone Networks
Telephones are now software, and we leverage that.
- We utilize leading-edge cloud-based telephone services such as Twilio.com to provide best-in-class service.
- Tight coupling between telephone services and our proprietary Dragon workcard allows for a seamless workflow from phone to data and back.
- Every project has available custom inbound DIDs or toll-free numbers in over 40 countries!
- Be it voicemessage blasting, reverse IVR, blending calling, or inbound/outbound only, we can tailor a campaign to fit your project.