Impactful. Scalable. Automated.
With the D&S Customer Care link, clients and customers alike realize a smoother, better experience. Clients enjoy a faster time to completion and a better success rate while customers remain engaged through automation and personalization.
D&S offers a payment portal for customers to pay invoices, branded for the client’s company. Customers can log into the portal and review invoices, account balances, ask questions via chat sessions, and process online payments. The frictionless customer experience provided by the Customer Care Link increases customer participation and overall experience.
D&S Customer Care Link
- Pleasant customer experience
- Fewer resources required
- Higher success rates
- Dell Innovation Award 2019
- $41.1 Million in payments processed in 9 months
- 1,745 payments processed – credit card and ACH
- 35% collections improvement in less than 30 days
- 40% customer adoption
How the Customer Care Link Works
- Self-service – customers can make payments at their own convenience
- Automated – fewer resources, including time and staff, are required for successful recoveries
- Simplified 3-click customer experience
- PC- or Smartphone-compatible
- Enhances collections process
- Capabilities customer CRM integration via open API
- Global capabilities with 100+ currencies
Discover how the D&S Customer Care Link can work for you.